Rental terms and conditions

0. Acceptance and binding nature

Signing the contract or paying any amount (booking, deposit or down payment) implies full and binding acceptance of these general and particular rental conditions.

Signing or paying also implies consent to the processing of personal data in accordance with our privacy policy.

1. Driver requirements

The driver must be at least 25 years old and hold a valid category B driving licence held for a minimum of 2 years.

It is compulsory to provide the documentation required by the authorities. If the document is not in Spanish, English or French, an international driving licence must be presented. Foreign tourists must provide proof of address and a return ticket during their stay.

The customer declares that the details provided are correct and complete, and is solely responsible for their accuracy.

2. Rental duration

The minimum duration depends on the season: low season 2 nights, mid season 4 nights and high season 6 nights, or 15 nights in the Christmas promo. On bank-holiday weekends the minimum is 3 nights (for the Pilar long weekend this applies to any rental that touches 7–12 October, and for All Saints 28 October–2 November), except the Constitution long weekend, which is 4 nights from 1 to 8 December. In August, full weeks apply according to the rules published when booking.

The rental starts and ends on the dates and at the times stated in the contract. Once that period has elapsed, the contract is terminated and the renter must return the vehicle in perfect condition.

3. Included mileage

Included limit: 300 km cumulative per day on rentals of 3 to 7 days, and 500 km cumulative per day on rentals of more than 8 days (except promotions).

Kilometres exceeding the limit are charged at €0.30/km. An extra 600 km pack can be purchased for €100.

4. Pick-up and return

Pick-up and return take place at El Globo's premises or at the corresponding branch, during business hours and subject to availability.

Business hours Lleida: Monday to Friday, pick-ups from 08:00 to 19:00 (included from 13:00 to 16:00; other times carry a surcharge) and returns from 08:00 to 22:00 (included until 12:00; later carries a surcharge); Saturdays mornings only (pick-ups 10:00–12:00). Zaragoza: Monday to Friday, pick-ups from 09:00 to 19:00 (included from 13:00 to 16:00; other times carry a surcharge) and returns from 08:00 to 22:00 (included until 12:00; later carries a surcharge); Saturdays mornings only (pick-ups 10:00–12:00). Barcelona: pick-ups 08:00–12:00 (included 09:00–11:00). There are no pick-ups on Sundays. In mid/high season times may change.

Pick-up included at no charge: 13:00–16:00. Other times with a surcharge depending on the time: 12:00 → €18, 11:00 → €28, 10:00 → €38, 09:00 → €48, 08:00 → €58, 17:00 → €38, 18:00 → €48 and 19:00 → €58 (with 24 h notice and subject to availability).

Return included at no charge until 12:00. Later with a surcharge by time band: 13:00–15:00 → €10, 16:00–20:00 → €28 and 21:00–22:00 → €39. Returning later than the agreed time without notice: €20 for each hour of delay, charged as an extra to the card.

An unnotified delay from the agreed return time may be charged as an additional day. Unauthorised delays of more than 12 hours may be penalised at triple the daily rate, deducted from the security deposit.

Pick-up/return at an airport, train or bus station carries a surcharge of €60 to €250 depending on the destination, unless otherwise agreed in a promotion.

The vehicle explanation is given via video tutorials, which the renter must watch before pick-up. On handover day only specific questions are answered, preferably outside the vehicle.

5. Booking and payment

The booking is confirmed with online payment via the virtual TPV (Redsys) or another method indicated by El Globo. For rentals of fewer than 6 nights, 100% is paid at booking. For rentals of 6 or more nights booked at least 30 days in advance, you can choose between paying 100% at booking (with a 5% discount on the rental) or splitting: 50% at booking and 50% via a payment link sent 15 days before pick-up.

With split payment, the second 50% is due 15 days before pick-up. If it is not paid on time, El Globo may apply financial penalties or cancel the booking without refund of the amounts already paid.

The contracted vehicle is the model shown on the booked listing. If a breakdown or last-minute incident prevents its delivery, El Globo may replace it with another model of the same category/berths or higher, always informing the customer before handover.

6. Insurance and excess

All vehicles include fully comprehensive insurance with an excess of €2,000 per claim, plus 24 h travel assistance in Europe (according to the policy). Basic cover does not include windscreen cover.

Optional excess-reduction cover, with the same rate across the whole fleet: Comfort €20/day (€800 excess); Happy €35/day (€400 excess); Supercover €70/day (€0 excess). Only one cover option may be purchased per booking; it is the one shown in the checkout summary and in the confirmation email.

Front windscreen cover (the windscreen only) is included only in the paid Comfort, Happy and Supercover options. It does not cover side windows, the rear window, wing mirrors or skylights. With Basic cover, any glass damage is payable in full by the renter.

Actual cover is determined by the policy. Exclusions, negligence, misuse or damage not covered are payable in full by the renter. Each instance of damage on different sides may be considered an independent claim.

In accidents involving a third party, it must be reported immediately and the European accident statement form sent. Until the insurers resolve the matter, damages up to the excess limit may be charged.

If the insurers do not agree on liability, each party covers the repair of its own vehicle and the damage to the rented vehicle is still charged up to the agreed excess. If the third party is finally found liable, the renter is informed and the amounts charged are refunded to the extent the insurer covers them.

7. Security deposit

Security deposit of €950 per claim, blocked at pick-up exclusively with a credit card (debit cards are not accepted). Without a valid card, El Globo may cancel the contract without a refund.

The deposit is released within 3 to 7 days after return, unless there is a claim or damage. If damage cannot be assessed immediately, El Globo has up to 30 days to return the balance after deducting repairs or other authorised charges.

8. Cancellations and changes

If the renter cancels 45 days or more before pick-up, El Globo refunds the full amount paid to the same card. With less than 45 days' notice there is no cash refund: a voucher may be issued for the amount paid, redeemable within 12 months, subject to availability and to the contract restrictions.

A booking change may be requested up to 21 days before pick-up. With less than 21 days' notice there is no right to a change or a voucher. The voucher may carry a €25 administration fee.

Flex cancellation (optional, €5 per rental day, purchased when booking): allows cancellation up to 21 days before pick-up with a full refund of the deposit paid, and date changes up to 7 days before with no administration fee. The cost of Flex itself is non-refundable, and the terms of this paragraph prevail over those of the previous one.

A late start or an early end at the customer's decision does not entitle them to a refund. Outside the cases above (45-day refund or Flex cancellation), the booking amount is not refundable in cash by El Globo; cancellation insurance may be taken out with third parties.

Voucher restrictions: if the new booking costs more than the voucher's face value, the difference is paid at the rates in force at the time of the change; if it costs less, the difference is not refunded.

If at handover a main item of equipment is faulty (fridge, water heater, water pump or similar) that does not prevent driving but does prevent the vehicle's main use, we offer a date change or a refund. If you choose to go ahead with the vehicle as it is, you get a 20 % allowance on your next rental.

9. Cleaning

The vehicle must be returned clean, with the chemical toilet and the grey/clean water tanks emptied. Otherwise: €100 exterior cleaning, €100 interior cleaning and €100 emptying/cleaning of toilet and tanks.

Optional packs: traveller-help cleaning pack €70 (does not include emptying the toilet/water); pet cleaning pack €70. Travelling with pets requires prior authorisation; smoking is prohibited. Smells, hair or traces of tobacco: penalty charge of €180 plus treatment costs.

10. Breakdowns, assistance and claims

24 h assistance in Europe according to the policy. In the event of a breakdown or an accident, the assistance service and El Globo (621 225 690) must be notified.

You may drive across Europe, including Andorra, Switzerland, Iceland and Norway, and excluding countries at war. All cover is subject to the vehicle's policy in force.

If the vehicle cannot be delivered or is immobilised for reasons beyond the customer's control, a redeemable voucher will be issued for the days not enjoyed (no cash refund of the rental).

Immobilisation of the vehicle: if the cause is attributable solely to the customer, the customer is liable for the resulting losses; if a third party is at fault, that third party's insurer is liable. In the event of an engine breakdown that prevents driving on, the customer must notify El Globo within 10 hours.

No amount outside what the insurance company decides is paid: car hire, hotel nights, meals or per diems are not covered.

On-road repairs of up to €60 may be carried out without prior authorisation and are reimbursed on presentation of an official invoice (punctures and blowouts are excluded). Above €60, authorisation from the technical service is required. Only invoices made out to AUTOCARAVANAS Y CAMPERS EL GLOBO SL (CIF B25846791, Ctra. N-II Km 447, 25181 Soses) are reimbursed.

Assistance on unpaved roads (beaches, tracks, trails, fields or private property) is excluded, as is any case where the company refuses the service: the tow truck and any resulting damage are payable by the customer.

Faults inside the living area while on the road (water leaks, heating or hot water failure) that do not prevent driving: the customer decides whether to carry on, covering any campsite, service area or other costs incurred. Otherwise El Globo offers a change of vehicle subject to availability, or a voucher for the remaining days.

The vehicle's electrical autonomy is limited: it should be recharged at a hook-up point every 24–48 h depending on use. El Globo is not liable for food spoiling due to a fridge fault or misuse.

11. Joint liability and use of the vehicle

The holder of the guarantee card and the persons named in the contract are jointly and severally liable for the amounts due. If the booking was paid by a third party who later disputes the charge, El Globo may claim the amount directly from the renter and the authorised drivers.

It is expressly forbidden to use the vehicle for any activity contrary to the law, morals or good conduct; to carry more people than the law permits; to take part in races; to transport goods or freight; to lend it for payment or profit; to assign the rental or let anyone other than the renter or the drivers named in the contract drive it; and to cover, remove or alter the vehicle's logos and stickers.

Tolls, fines and penalties during the rental are payable by the renter, plus €15 administrative handling per fine/toll processed. If the vehicle is impounded or seized through the renter's fault, the renter also owes the daily rental rate in force for each day the vehicle is unavailable.

Loss of keys or documentation: €250. Fuel and AdBlue are delivered full and must be returned full; if not, the refill is charged plus a €10 handling fee. Filling up with the wrong fuel leaves the transfer of the vehicle and the repair of the damage at the renter's expense.

Luggage and load must be secured so that they cannot damage the vehicle or put passengers at risk.

A €50 administrative charge applies to the handling of damage assessment, transfer to the workshop, fuel or storage arising from the damage, in addition to the charge for processing and recovering the vehicle if the return is late.

El Globo may keep a copy of the keys and remove the vehicle in the event of breach. Every vehicle is fitted with GPS.

El Globo reserves the right not to enter into the contract, or to terminate it before handover, if it finds inaccurate, false or incomplete data, missing documentation, signs of improper use or any other objective circumstance that makes handing over the vehicle inadvisable.

12. Parking for your own vehicle

The free storage service for your own car during the rental (Lleida and Zaragoza) is at the customer's own risk. In Barcelona the car park is third-party and subject to availability; El Globo accepts no liability for damage.

13. Theft cover

If the vehicle is stolen, you must notify your adviser on the traveller helpline (621 225 690) and send them the original police report by WhatsApp or email within 24 hours of filing it, save in cases of force majeure and in any event before the rental ends, together with the vehicle's original keys.

The theft cover included covers the theft of the vehicle and damage caused by forcing exterior doors or windows, provided the renter has kept the keys safe and still holds them. It does not cover personal belongings, cash or electronic devices taken from inside the vehicle.

If the vehicle is left unlocked or no police report is filed, the main driver bears the full cost of replacing the furniture, fittings, appliances or interior equipment taken.

14. Traveller registration

By legal obligation, the identification details of travellers (document, date of birth, nationality and address) are collected in order to pass them to the Mossos d'Esquadra / SARCAT in accordance with vehicle rental regulations in Catalonia (RD 933/2021 and applicable regional regulations).

15. Privacy

Data is processed confidentially in order to manage the contract, invoicing and legal obligations. You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to reservas@autocaravanaselglobo.com, and you may lodge a complaint with the AEPD.

Data is not shared with third parties except where required by law or to provide the service itself (insurer, roadside assistance and traveller registration). Marketing messages about services, promotions and offers can be refused at any time at the same address.